Refund policy

Refund & Returns Policy

🛡️ 30-Day Money-Back Guarantee

We stand behind the quality of our products.
If you're not completely satisfied with your purchase, you can request a return within 30 days of receiving your order.


Returns

To be eligible for a return:

  • The item must be unused and in its original condition

  • It must be returned in the original packaging

  • Proof of purchase is required

To start a return, please contact us at:

support@puzzain.com

Please do not send items back without contacting us first. We’ll provide instructions on how and where to send your return.


Damaged or Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery.
We will resolve the issue quickly.


Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be processed to your original payment method within 5–10 business days.

If you haven’t received your refund after 15 business days, please contact us at:

support@puzzain.com


Non-Returnable Items

We do not accept returns on:

  • Gift cards

  • Items that have been used or damaged after delivery